Role Overview

The Installation Coordinator serves as the primary contact for valued customers during business hours. This role facilitates project execution by scheduling appointments, managing resources and managing technician schedules.

Status Full-Time, Non-Exempt

Key Responsibilities

Coordinate with customers to schedule installation jobs and service ticket appointments.
Manage technician appointments for installation projects.
Coordinate the required services for appointments such as lifts rental ordering, delivery, and pickup, locksmith services, etc. when necessary.
Send calendar invites to project appointments.
Review job documents, ensuring all required documentation and equipment are ready for scheduling.
Generate and maintain reports on customer interactions, technician appointments, and installation projects.
Ensure all necessary project tasks are approved, and technician times and notes are accurately recorded in the project management software.
Review upcoming jobs and work with installation management to assign to a project manager.
Coordinate any schedule changes and confirm job completions.
Support technicians by ensuring accurate documentation of installation projects.
Collaborate with cross-functional teams to enhance service delivery and customer experience.
Handle customer complaints professionally via phone, email, or mail, aiming for satisfactory resolutions.
Communicating the value of our products and services, tailoring feature benefits to meet customer needs.
Gather and analyze customer feedback to identify areas for service improvement.
Participate in regular training sessions to stay updated with the latest products and services.
Other duties as assigned

Qualifications

High School Diploma or General Education Degree (GED)
Two (2) years in a customer service experience, prior data entry skills (type 30wpm), 10-key experience, and telephone work experience preferred
Knowledge of and a proficiency in Microsoft Office applications (Word, Excel, Access, Outlook) and internet.
Time management, planning and forward-thinking skills
Self-motivated and a professional attitude
Ability to make sound decisions, be very organized and detail oriented
Strong listening, written and verbal communications skills
Ability to multi-task, prioritize, and manage time effectively

Work Requirements

This job requires sitting for extended periods of time in an air-conditioned facility.
This job involves using a computer for extended periods of time.
Daily use of headsets to communicate with customers.
Answering calls, typing, and navigating computer systems will involve repetitive movements within a fast-paced and high expectation call center environment.
The facility is a secure worksite.

The Alert Alarm Benefit:

Compensation starts at $19/hour

We offer a full benefits package, including health, dental, and eye insurance, STD and life Insurance, a 401k savings plan, paid time off benefits, training, opportunities for growth and development, and a team that cares about you. We even offer pet insurance!

We are a proud Equal Opportunity Employer

EEOC Statement

UAS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws